We respectfully request a 24-hour notice for any cancellation or rescheduling. We reserve the right to charge a $25 fee for any appointment cancelled or rescheduled with less than 24 hours notice. If 15 or more minutes late, this will classify as a last minute cancelled appointment, and subject to the fee.
In the case of missing an appointment entirely, you will be required to pay 50% if the missed service(s). 2 or more missed appointments, with no notice, will require a non-refundable deposit of 50% of all services going forward. 5 or more miss appointments/late cancellations will disable you from further booking with esmè.